IBM

Complaints Resolution Owner with German

před 139 dny

  • Bratislava
  • 1 200 €/month
  • Full-time

IBM

Complaints Resolution Owner with German

  • Bratislava
  • 1 200 €/month
  • Full-time

What you are supposed to do

Quote to Cash (Q2C) is an internal IBM organization that plays a rare and integral role in supporting operations, driving key business decisions, and influencing IBM’s business results. We operate as a value-driven team and a trusted advisor to the business, supporting all business units in all geographic areas.

In this position, which is part of Supply Chain Operations field, you will be a link between the company and our external/internal customers (other departments of IBM), where you will incorporate administrative work, communication, and customer care service into your daily responsibilities. Your contribution will have a direct impact on company's business decisions and customer satisfaction.

And how will you ensure this? By:

  • Cooperating with internal IBM customers and departments to ensure resolving clients' complaints
  • Capturing & understanding clients' conditions of satisfaction, developing commitment plan & solution, negotiating IBM commitments with the client, and confirming closure of the complaint
  • Executing the role in adherence with the IBM Complaint Management Process.

Complaints Resolution Owner with German

Your skills

What do you need for success?

  • Intermediate English (B2)
  • Advanced German (C1)
  • Advanced level of MS Office
  • Excellent communication and negotiation skills
  • Enthusiastic and dedicated approach
  • Strong eye for detail, combined with logical and analytical thinking
  • Out-of-the-box perspective.

What you can gain

Be ready to be empowered:
Salary starting from 1 200 € gross per month, depending on relevant experience and language proficiency.
Choose from a wide range of benefits, including our Wellbeing program (healthy breakfast, yoga classes, massages in the workplace etc.), 3 extra vacation days and 3 bonus personal days.
Do not forget to take advantage of your Multisport card, various discounts, and a bonus for referring your friends or family members.
You can also benefit from our learning platforms, which provide a lot of opportunities for your learning and career advancement.
These are just some examples out of a large scale of benefits that are waiting for you!
Will you take the chance?

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