Accenture Operations

Team Lead in HR Service Delivery (00704569)

před 2 dny

  • Praha
  • Full-time

Accenture Operations

Team Lead in HR Service Delivery (00704569)

  • Praha
  • Full-time

What you are supposed to do

  • Our team is working for a leading European energy company. We support them with HR administrative service and payroll, so our client can focus on their core business. We are open-minded, hardworking and ambitious. We have a very open attitude to change, and welcome ideas that can help improve things both for us and for the client. Most of your direct colleagues will be from western Europe, and like to experience life abroad. For many of us, this also means socializing outside of work.
  • As Team Lead for Netherlands you will be responsible for the quality of the service we deliver for our client. You will build a healthy relationship with the client and make sure we meet our service level agreements. In addition, you will directly manage our cross-country recruitment team. Here are some of the things we expect from you:
  • analyze Service Level Agreement results and implement improvement plans
  • identify and drive improvement opportunities
  • proactive risk and issue management
  • be an involved leader with a feeling for team atmosphere
  • ensure controls are effectively managed
  • active participation in governance meetings with internal and external stakeholders You work closely with your team, management and stakeholders to resolve issues. You can communicate your team’s status in a clear and concise manner. People look to you for support, and you help foster a positive and professional atmosphere. Integrity and trust are leading principles for you.

Team Lead in HR Service Delivery (00704569)

Your skills

    • You are a leader
    • You understand Business Excellence and how it can help you
    • You can untangle complicated situations and build action plans
    • You know how to organize yourself and can handle the unexpected
    • You have a solid base in Human Resources and/or shared service operations
    • You are fluent in English and knowing Dutch is nice to have

What you can gain

    • Position in the world’s leading global company
    • Professional growth based on performance
    • Continuous training
    • Wide range of benefits – 5 weeks of holiday, meal vouchers, recreation/wellness vouchers, pension/life insurance etc.
    • If you are interested in working with us please send us your resume and short application letter. By providing us your personal data in your CV, you have allowed Accenture to process and file your CV in the HR database. Your personal data will be used for the internal HR needs of Accenture only. At the same time you confirm herewith that the personal data as stated in the CV you have sent to us is true and accurate.

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