Senior Consultant - Business Partner Management Team

před 36 dny

  • Praha
  • Full-time

DHL Information Services

Senior Consultant - Business Partner Management Team

  • Praha
  • Full-time

What you are supposed to do

  • We are looking for a Senior Consultant to join our Business Partner Management team in Prague, and become a member of our global Shared Services organization within DHL IT Services (4000 employees). As a Product and Service Manager, you will be responsible for the strategic development of our company-wide Service Catalog and Request Management Platform ("Request IT") used by 250,000 employees. In your role you will act as a central point of contact for all ITS and BU requirements for Request IT / Customer Portal tool enhancements as well as other Service Management tools, portals and interfaces; consolidation and evaluation of these requirements, and facilitation of their implementation in line with the service strategy and long-term roadmaps. What you will do:
  • Create / update group-wide service roadmap in compliance with supplier/vendor roadmaps, technology views, corporate standards, and BU requirements
  • Manage the demand process towards the suppliers in regards to the overall DPDHL business demand
  • Align, bundle & verify cross divisional BU IT requirements in the areas of Service Catalog, Order Tools and Asset Management
  • Independent management of projects in the area of IT service management processes and tools and complex consulting tasks
  • Monitoring and steering of implementation projects

Senior Consultant - Business Partner Management Team

Your skills

    • Educated to Degree Level or equivalent in IT or Business Management
    • Comprehensive knowledge of Information Technology, IT Strategy and IT service delivery and knowledge of its methodologies & good-practice frameworks (i.e. ITIL, COBiT)
    • Several years of professional experience in IT industry and consulting, preferably in the management and IT environment - Service Integration and Management preferred
    • Experience in IT project management and knowledge of its methodologies (i.e. PRINCE2, PMI, MSP)
    • Consultancy skills, especially an ability to translate business (process) requirements into IT solutions
    • Focus on customer orientation, excellent analytical and solution design skills with strong communication and presentation skills

What you can gain

    • Great team of IT professionals and a possibility of technical development
    • An extra week of holiday (25 days/year)
    • 6 Self-sickness days/year
    • Company car / car allowance
    • Full salary compensation for up to 10 days absence due to illness per the calendar year
    • Lunch and FlexiPass vouchers fully covered by DHL
    • On-going professional and technical training and certifications
    • Multicultural environment in modern offices
    • Pension plan contribution
    • Multisport card
    • Employee Referral Program
    • Company sponsorship of various sports and social clubs
    • Smart casual dress code
    • Medical Assistance program

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