Ipsos

Mystery Shopping Coordinator with French

před 12 dny

  • Praha
  • Full-time
  • Part-time

Ipsos

Mystery Shopping Coordinator with French

  • Praha
  • Full-time
  • Part-time

What you are supposed to do

Global Support Centre (GSC) is a division inside IPSOS, based in Prague and dedicated to monitoring and management of customer experience via mystery shopping and its application.

At this moment we are looking for a person who will support the GSC French panel team.

What will you do:

  • Be in daily contact with the network of external collaborators - Mystery Shoppers, who carry out various mystery shopping activities (personal visits, calls, chats…)
  • Assigning them tasks (sometimes in remote locations) and keeping an eye on the running projects, including the schedules and deadlines
  • Answering shopper´s questions, not only related to the projects
  • Supporting the GSC French team with the variety of the tasks
  • Supporting the expansion of the Mystery Shoppers network within the country

Mystery Shopping Coordinator with French

Your skills

  • Candidate already based in the Czech Republic (Prague)
  • Excellent knowledge of French, both written and spoken (you will be in daily touch with people from France)
  • Advanced knowledge of English, both written and spoken
  • Experienced user of MS Office – mainly Excel
  • Personal commitment, drive, good interpersonal and communication skills
  • Enthusiasm for new experiences and responsibilities
  • Experience from project management, call center or customer support will be to your advantage

What you can gain

  • Full time or par time position (20 hours/week) - please specify your preference
  • Working in the biggest market research agency in Czech Republic, in dynamic and international environment
  • Participation on big local and international projects for key market players
  • Friendly international team
  • Active usage of foreign languages
  • Modern offices in Prague city center (Slovanský dům)
  • The possibility of professional and personal development even for graduates
  • Employee benefits: lunch wouchers, holidays for Christmas, Multisport card, training and language courses, coffee and tea for free etc.

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