PlayPlay
PlayPlay

Customer Success Manager DACH

Permanent contract
Berlin
Salary: Not specified
A few days at home
Experience: > 2 years
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PlayPlay
PlayPlay

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The position

Job description

In German https://bit.ly/3Qqt0Q5> 

As a Customer Success Manager, you will join the DACH Customer Success team at PlayPlay. This role is a unique opportunity to be a part of the founding team in DACH.

Your main task will be to ease PlayPlay's adoption and usage. You will onboard, engage and continuously follow a portfolio of customers. You will be in charge of maximizing customers's satisfaction and help them make the most out of PlayPlay in order to lower our churn rate as much as possible.

We’re looking for someone with Customer Success experience on the DACH market, an entrepreneurial mindset, ambition to open a new market, and an interest in the video industry.

YOUR MISSIONS 💪

Handle a customers portfolio

  • Create a trusting relationship with our clients
  • Follow and understand customers goals to ensure its Return On Investment
  • Ensure their global satisfaction with the tool
  • Identify upsell and expand opportunities

    • Enhance customer support

  • Help customers to create videos
  • Improve existing process of customers satisfaction tracking
  • Organize webinars and events to train our customers
  • Be available on the chat for only german speaking users

    • Follow and manage adoption

  • Assess clients engagement and satisfaction via user stats and NPS
  • Work on global PlayPlay adoption and satisfaction
  • Ensure a high usage rate of our platform

    • Cross-team collaboration

  • Be our customers spokesperson internally by identifying and communicating to our Product team potential weaknesses and development opportunities of our platform
  • Help our Motion team identify new screens to be created
  • Work closely with the sales team on account expansion opportunities
  • Act as a CSM referent in the DACH region and share insights with the rest of the Customer Success Team

    • YOUR SKILLS 🎯

  • You have at least 2 years of experience in Customer Success with a strong interest in Sales (expand, renewal)
  • You like working in fast-paced environment
  • German C1 & English fluent are mandatory

    • ABOUT YOU ❤️

  • Good communicator: you have strong interpersonal skills and excellent oral and written communication skills.
  • Creative problem solver: with persistence and creativity, you believe there is no challenge that can’t be overcome. 🎯
  • Structured and organized: you are able to express yourself clearly and concisely, and can handle multiple projects at once.
  • Entrepreneurial mindset: you love to build things from scratch and explore new possibilities to achieve your goals.

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