Introducing the TechOps Team 👋

Our TechOps team are central to keeping the business operating and aims to provide a first-class service to all internal customers. Spread across Trainline’s offices in London, Paris, Edinburgh, Barcelona, Milan and Berlin.

The team work together to ensure customer requests are dealt with as soon as possible via the ticketing system, support meet-ups and presentations, and implement new technologies to make cross-country collaboration possible.

The TechOps team form an important part of the Technology department, which is renowned for its creative solutions using innovative, collaborative working practices.

As a Senior Technical Support Engineer at Trainline, you will...🚄

• Provide outstanding support to users both locally in our London office and remotely across our other offices, prioritising in accordance with TechOps SLAs
• Be confident in managing ticket queues through Jira, and pre-empting users’ needs by proactively anticipating upcoming office events
• Be called upon to support senior members of the leadership team from time to time and will be expected to always maintain the highest levels of assistance

  and communication

• be required to be flexible with working hours and participate on our on-call rota
• Work on Device Management systems (Jamf/Intune)

We'd love to hear from you if you...🔍

• Thrive in a diverse, fast-paced and collaborative environment
• Are a good team player
• Are strong with face-to-face technical support and remote troubleshooting
• Have experience with Windows & Intune
• Have experience with Apple Devices & Jamf
• Have experience with Active Directory or AAD
• Have supported SaaS applications such as Microsoft 365, Slack and Atlassian’s products etc.
• Have Basic knowledge of networks, TCP/IP, DNS, DHCP, including LAN, WAN and wireless network setup
• Have a Good understanding of PCI-DSS, ISO 20071 & IT Governance
• Have worked on Workplace upgrades and improvements