Location: Remote (Bulgaria) Employment: Full-time

Curious about the future of event marketing?SpotMe is the enterprise event platform to manage engaging events that help accelerate customer relationships at scale. Trusted by 12,000+ global Fortune 500 business leaders and loved by 10,000,000+ users, brands like J&J, Deloitte, and Red Hat use SpotMe to manage hybrid, virtual, and in-person events with a branded, personalized and compliant experience and get deep data insights that flow into their CRM.

Behind the magic stands a curious, diligent, and humble team with over 30 nationalities. A team that feels great pride in the work they do, a team that cares for each other, and a team that is always ready for the next challenge.

Mission:As a Content Implementation Specialist in our Operations team, you will play a crucial role in ensuring a best-in-class customer experience for our virtual and hybrid event platform.

Key Responsibilities:

• Manage and process content requests via our ticketing system (Jira).
• Handle project onboarding forms and initial project setup.
• Process and clean up data using tools like Excel, Word, and Photoshop.
• Create and update content on our apps through the CMS: Backstage.
• Review and test uploaded content directly on our app.
• Communicate progress and completion status to requesters.
• Ensure timely delivery of requests according to our standards.

Reporting to: Operations Support Team Lead

Requirements:

• Fluency in English, both written and spoken.
• Proficiency in German or French is a strong plus.
• Previous experience working directly with customers (internships or full-time positions).
• Experience using a CMS (e.g., WordPress, Drupal).
• Excellent knowledge of Microsoft Excel.
• Experience with Photoshop is a plus.
• Strong attention to detail and execution accuracy.
• Curiosity, a quick thinker, and a desire to learn and grow.
• Proactive attitude, ability to work independently, and a drive to get things done.

Skills:

• Ability to troubleshoot problems and work effectively under pressure.
• Excellent interpersonal and communication skills.
• Strong organizational and prioritization abilities.
• Detail-oriented with a focus on delivering high-quality work.
• Proactive and able to work independently.
• Curious, open-minded, and enthusiastic about collaborating in a dynamic environment.

Personal Characteristics:

• Takes responsibility for actions and team delivery.
• Demonstrates multitasking abilities.
• Confident, proactive self-starter.
• Adheres to tight deadlines and works well under pressure.
• Strong listening and expression skills.
• Enjoys helping others and building relationships.
• Committed to maintaining high standards of work.
• Curious and Always Improving: Demonstrates a curious mindset, continuously seeking to learn and improve processes and skills.
• Diligent with Intent: Approaches tasks with diligence and purpose, ensuring thoroughness and attention to detail in all aspects of work.
• Humble About Oneself: Displays humility, recognizing one's strengths while remaining open to feedback and learning from others.
• Respectful and Positive: Maintains a respectful and positive attitude towards colleagues, clients, and projects, fostering a collaborative and supportive work environment.

Join SpotMe and be a part of a dynamic team that shapes the future of event marketing!